The digital ecosystem has exploded with new channels and interactive devices. Consumers want to be served on the device of their choosing and a customer experience can now happen almost anywhere. This explosion of channels has introduced many challenges for marketers to be able to deliver a great personalized experience. Just having a website isnt enough anymore; every business now needs an open Digital Experience Platform (DXP).
In this e-book, jointly developed with our partner Third and Grove, we will cover:
– The emergence of the experience economy
– Challenges in delivering on the promise of 1:1 customer experiences
– How to assess digital experience platforms The advantages of an open DXP
IT World Insights offers independent insight and advice to help today’s IT leaders navigate the fast-changing technology landscape and identify the best strategies and tools to drive their organizations forward.
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